5. Supporting
Assistance to Users and Systems Monitoring
Guarantee high level of service
Service Level Agreements (SLAs) or service level agreements are generally tools through which it is possible to define the measurements of the service level offered to its customers. It is commonly a commitment between a service provider and a customer and is based on particular aspects of the service itself, such as quality, availability and responsibility.
In some cases, a particularly used or critical internet platform may require particularly high levels of service in order to be able to provide timely support. E-Soft is also able to provide this type of service, in some cases guaranteeing the availability of its collaborators 7x24.
Security Issues
B2C systems are particularly exposed to internet attacks.
e-Soft puts attention to these aspects and in the event that critical vulnerabilities are found, it immediately activates in order to apply the relevant security patches or other countermeasures, in order to prevent risks for the security of the systems.